Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, get one of these cigarette.
Much like any new business, you will see some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the start of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the entire year shipping plan. In the end, the issues with the shipping system were enough to essentially put us on our guard for another six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, as we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up all of our future orders. Once we received the order volumes, we started making repairs and improvements to your web store. Things were looking good, but things were still not quite there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We have been happy to report that quarter, we saw a dramatic upsurge in our sales. It appears that nearly all our customers are responding positively to your recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we are going to have to address on the next six months.
As well as an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused an amount of physical harm to our storefront. While our storefront was severely damaged, we have been able to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that people are providing free expedited shipping for most orders.
Among the other areas we’ve seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting problems with either the product or their receipt. It’s unfortunate that many of these individuals do not realize that we have a returns policy in place. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we are receiving. It’s clear that people are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we are always glad to provide in-kind services like a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented a crisis replacement policy in place for all electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the volume vapinger.com of questions we receive when it comes to our products.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to share, but it may be the reality of owning a retail business, even one focused on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we are taking every step necessary to address any issues our customers could have. As well as hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.